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Patient Transport Services

Patients now book ambulances direct for this service - for your information this is a copy of the criteria used:

Eligible patients are those:

  • Where the medical condition of the patient is such that they require the skills or support of PTS staff, either during or after the journey and/or where it would be detrimental to the patient’s condition or recovery if they were to travel by any other means.
  • Where the patient’s condition impacts on their mobility to such an extent that they would be unable to access healthcare and/or it would be detrimental to the patient’s condition or recovery if they were to travel by any other means.
  • Recognised as a parent or guardian of a child being conveyed.
  • Recognised as carer of a vulnerable adult – discretionary provision for this would be agreed in advance when transport is booked.

What will happen to the people who are refused / do not meet the eligibility criteria?

Those who do not have a genuine need for ambulance transport will be advised on what other means are available to them, such as public transport.  If, due to social circumstances, they are unable to meet the cost of travelling for the treatment, advice regarding the Hospital Travel Costs Scheme will be provided.  PCTs are not able to provide transport for social reasons, and the criteria is based on medical need only.

If anyone is unhappy with the outcome of their assessment, and the matter cannot be resolved at the time of booking, they will be advised on the routes they can take for appeal which will be via the Patient Advice & Liaison Service (PALS) of the booking PCT.



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